Combine the power of your dealership data and ChatGPT to provide exceptional customer service.

Fullpath’s ChatGPT is unique in that it combines the wide breadth of knowledge ChatGPT holds with Fullpath’s Customer Data and Experience Platform proprietary data layer. This allows the chat to provide highly specific dealership-relevant answers to hyper-specific inquiries.

Implementation requires adding a Fullpath Website Engagement code snippet on your website.

A ChatGPT chatbot is a type of conversational AI chatbot that is powered by a large language model (LLM) like GPT-3. The primary difference between a ChatGPT chatbot and a regular chatbot is in the way they generate responses to user input.

A regular chatbot typically uses a set of pre-defined rules or decision trees to generate responses based on specific keywords or patterns detected in user input. While these chatbots can be useful for answering simple and straightforward queries, they are limited in their ability to understand the nuances of human language and generate complex or contextualized responses.

In contrast, a ChatGPT chatbot uses a large language model to analyze the context and meaning behind user input and generate responses that are more human-like and nuanced. These chatbots can understand and respond to a wider range of queries including those that are complex multi-part queries, or queries that require some level of creativity or problem-solving.

Overall, ChatGPT chatbots are designed to provide a more natural and engaging conversation experience for users and will often produce better answers.

While Fullpath’s ChatGPT is the smartest chat solution available on the market, it is a technology that is driven by data which makes it only as smart as the data it has been trained on. If you were to ask a question that the technology has not yet been trained on, it may not be able to answer with accurate information.

Hallucination in AI refers to the generation of outputs that may sound plausible but are either factually incorrect or unrelated to the given context. The AI system “hallucinates” information that it has not been explicitly trained on, leading to sometimes unreliable or misleading responses. Fullpath’s ChatGPT may hallucinate at times, but this problem is NOT unique – it’s a problem all LLMs struggle with when trying to interact with users in a question and answer format. A disclaimer to this effect is always present at the beginning of the chat interaction.

Fullpath can and does provide the ability to create custom instructions which Fullpath’s ChatGPT can use to guide the conversation or respond to certain questions or phrases. Dealers may request specific instructions be applied through their Customer Support Manager. Typically these instructions can be applied to the account in 48 hours or less.

Fullpath’s ChatGPT integration is an included feature in our Website Engagement solution. Website Engagement is powered by the Fullpath Customer Data Platform (CDP), offering multiple modules including our ChatGPT-powered chatbot, all designed to help you elevate your dealership’s website experience in order to drive more quality leads.